Introduction

This Privacy Policy explains how we collect, use and protect your personal data when you visit https://www.ilcanterino.it or request our accommodation services, in full compliance with the EU GDPR.

Data Controller

The data controller is Irene Porcelli (P.IVA 14/476/01553). Contact: info@ilcanterino.it.

Personal Data We Collect

Provided by you: name, surname, email, telephone, booking details, dietary preferences;
Technical & Usage Data: IP address, device type, browser, pages visited, timestamps (via Google Analytics & Hotjar);
Optional: newsletter subscription data, cookies preferences.

How We Use Your Data

to process and confirm bookings and appointments;
to send updates, offers or newsletters (with your explicit consent);
to analyze and optimize website performance and user experience;
to ensure security, detect fraud and abuse;
to comply with legal obligations and exercise or defend legal claims.

Lawful Basis

Contract performance: processing bookings;
Consent: for marketing communications and non-essential analytics;
Legitimate interests: for site analytics, security, service improvements;
Legal obligation: record-keeping and tax compliance.

Data Retention & Transfers

We retain personal data only as long as necessary for the purposes above or as required by law (typically up to 7 years for accounting/tax records). Data may be transferred to service providers in the EEA or countries with adequate protection; where required, we use standard contractual clauses to safeguard transfers.

Data Security

We implement technical and organizational measures—encryption, access controls, secure backups—to protect data against unauthorized access, loss or alteration.

Children's Data

Our services are not directed to minors under 16. We do not knowingly collect data from children; if we become aware, we will delete it promptly.

Your GDPR Rights

access, rectify or erase your data;
restrict or object to processing;
request data portability;
withdraw consent at any time (without affecting prior processing);
lodge a complaint with a supervisory authority.

Contact & DPO

To exercise your rights or for inquiries, email info@ilcanterino.it. Our Data Protection Officer (DPO) can be reached at the same address.

Policy Updates

We may update this policy to reflect changes in practices or legal requirements. Continued use signifies acceptance of modifications.